Returns & Exchanges

At Sirona Hygiene Pvt Ltd, we strive to ensure your complete satisfaction with every purchase. Due to the intimate nature of our products, we offer a flexible 7-day return policy for items that are damaged, defective, or incorrectly delivered.

Return Process

• 1.
  Initiate Request

  Log in to your account or visit our Support portal within 7 days of delivery to submit a return or exchange request with your order ID.

• 2.
  Quality Verification

  Upload clear images or a video of the product and packaging to help our quality assurance team verify the defect or damage reported.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your registered address; please ensure the product is unused and in its original packaging.

• 4.
  Refund or Replacement

  After the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a replacement within 48 hours.